Our Policies

Please arrive at least 10 minutes prior to your scheduled appointment time. This allows for guests to unwind and prepare for their treatment

We offer a range of membership options to our guests. The policies for these memberships vary from membership to membership, with varying benefits, inclusions and terms of use. These policies are located on the individual membership page and are agreed upon when applying for the membership.

Booking Fees

Policy Statement:

1. Validity Period: All booking fees paid to Moore Beautiful are valid for a period of twelve (12) months from the date of payment.
2. Expiration: After the twelve (12) month period, any unused booking fees will expire and will no longer be available for use.
3. Notification: Customers will be reminded of the expiration date of their booking fees at the time of payment and will receive a reminder notification one month prior to the expiration date.
4. Non-Refundable: Booking fees are non-refundable. If a booking is not used within the twelve (12) month validity period, the fee will be forfeited.
5. Extensions: Extensions to the expiration date of booking fees will not be granted except in extraordinary circumstances, which will be reviewed on a case-by-case basis by the management team.
6. Communication: It is the responsibility of the customer to be aware of the expiration date of their booking fee. Moore Beautiful will endeavor to provide reminders, but the ultimate responsibility lies with the customer.

Due to insurance restrictions, risk analyses, and for the comfort of other guests, minors are not permitted in the Moore Beautiful salon.

Our Gift Vouchers are available for purchase, both in salon and online. Gift Vouchers are valid for 3 years from date of purchase. Gift Vouchers are not redeemable for money or transferable. Only the person named on the Gift Voucher is eligible to use the Gift Voucher. A valid Gift Voucher code will be noted on your Gift Voucher and will be used to redeem your Gift Voucher. Gift Vouchers must be physically presented at the time of checking out, for it to be redeemed.

Our salon uses an online booking system to allocate and manage our appointments. This online system has many features available to both our Team Members and our Guests.

Our available appointment times are listed on our online booking system. Our online system manages the allocation of appointments, based on the length of time of the appointment, staff members available and the availability of appointments for that day.

Our online booking system is able to be accessed from our website, our Facebook Business Pages and Instagram Business Pages.

Guest appointments can be self managed through our online booking system, by clicking on the “Log In” section of the booking selection page. We have restricted appointment changes within 24 hours of the start time of your appointment. This is to allow for management of our Team Members staffing levels and product requirements.

All bookings are subject to the our Booking Fee Policy, which can be found at Moore Beautiful Booking Fee Policy

As our Team Members are booked back to back, lateness to your appointment, may result in your appointment being changed to a shorter treatment. This is to not affect the next scheduled guest. If you are significantly late to a scheduled appointment your booking fee may be forfeited and a new booking fee will be required before another appointment can be scheduled.

If you scheduled an appointment and you fail to attend, your booking fee will be forfeited. A new booking fee will be required before a new appointment can be scheduled. Repeated failure to attend your appointments may result in your future appointments being declined or future appointments being required to be paid in full prior to your appointment.

As part of our online booking system, there is a feature to add your details to our wait list. This option is available to our guests for requested appointments, at requested times. While our Team Members will do all within their powers to make these requests possible, this is not always able to be achieved. By adding your details to the Waitlist feature, you understand that this is not a confirmed appointment and does not guarantee that this appointment time will become available in the future.

To help assist with appointments, we will send out an automated message 48 hours before your appointment. It is requested that this message is replied to, to ensure you appointment is not cancelled.

If you reply to this message with a “No,” one of our Team Members will be in contact to reschedule the appointment.

Appointments that are not confirmed, our Team Members will continue to try to make contact to determine if the appointment is still required. If no contact is still able to be obtained, with 24 hours until your appointment, we will automatically cancel your appointment, to ensure that the booking fee is not forfeited.

If your appointment has been cancelled due to no contact, we cannot guarantee that the original appointment time will still be available and your appointment will be subject to the next available and suitable time.

We will send you a SMS with a link to specific form/s that relate directly with your appointment with us. You are required to complete these form/s prior to your appointment. These forms are required to be completed prior to the first instance of having a treatment.

Failure to complete one or more of these forms, may result in a delay to your appointment, our Team Members may refuse or change the treatment as to not disrupt the following guests. Our Team Members are booked to complete appointments within a required amount of time, which is allocated to each appointment. Our Team Members will do everything possible to accommodate your appointment within the scheduled period of time.

All of our Lash Extension sets are a non permanent solution to extend and thicken the look of your natural eyelashes. Lash Extensions are individually adhered to each individual natural eyelash in a safe manner, to not affect the health or to damage your natural eyelashes.

When attending your lash extension appointment, you are required to attend without any eye make-up or mascara on or around your eyes. Our Team members may refuse the treatment if you do, as your eye make-up and mascaras cause retention issues. Also, attending with these on, will reduce the amount of time that our Team Members have to complete your treatment, as they will need to spend extra time cleaning and cleansing your natural eyelashes.

Due to insurance restrictions on lash extensions, we are restricted with the application of this treatment to guests under 17 years of age. Guests that are 17 years old, must be accompanied with a parent or guardian, who is required to complete our consent forms at time of appointment.

Contact Lenses

With all lash extension full sets and infills, due to the use of chemicals near your eyes, we will not be able proceed with this treatment if you attend wearing contact lenses. Our team members will not be able to complete this treatment if you attend with contact lenses on. If you attend with contact lenses on or unable to remove them for this treatment, may result in the loss of your booking fee.

Our Beautiful Set and Flaunt It set of Lash Extensions are considered “half sets” of lash extensions. This is because only approximately half of your natural lashes have lash extensions attached to them. As your natural eyelash cycle is a loss of approximately 4 – 6 natural lashes per eye, per day, these sets of lash extensions are not able to be infilled. These sets of lash extensions will last between 1 – 1.5 weeks in duration.

We allocate 60 minutes all Light Infill appointments. Our Team Members will have a consultation to assess the condition of the lash extensions and the health of your natural lashes. If our Team Member determines that there is less than 40% retention of the lash extensions, your Light Infill appointment may be cancelled (if time does not permit) and you will be required to either book in for a Heavy Infill or a new Full Set of lash extensions. Our Team Members will guide you on this and recommend the best course of action. Our Team Members will not infill lashes with less than 40% retention.

If you fail to provide sufficient notice of less than 40% retention required for a Light Infill or if you have had significant loss of the lash extensions between appointments and we are unable to complete the treatment, this may result in a loss of your Booking Fee

We allocate 75 minutes for all Heavy Infill appointments. Our Team Members will have a consultation to assess the condition of the lash extensions and the health of your natural lashes. If our Team Member determines that there is less than 30% retention of your lash extensions, your Heavy Infill appointment may be cancelled (if time does not permit) and you will be required book in for a new Full Set of lash extensions. Our Team Members will guide you on this and recommend the best course of action. Our Team Members will not infill lashes with less than 30% retention.

If you fail to provide sufficient notice of less than 30% retention required for a Heavy Infill or if you have had significant loss of the lash extensions between appointments and we are unable to complete the treatment, this may result in a loss of your Booking Fee

We pride ourselves on our work and offer a Lash Warranty on all of our full sets of Lash Extensions and our Infills. Our lash warranty period is for the first 7 days after the appointment. If anything drastic happens, you must make contact with us immediately within this 7 day period. Contact can be made through either Facebook or by calling the salon on 08 8989 1705. Our Team Members will organize an appointment as soon as possible to rectify any issues FREE of charge. Due to external factors, anything outside of this 7 day period will be charged at the normal infill rates. If you are not able to attend for the FREE touch up appointment within 7 days of the initial appointment, you will be charged normal infill price.

We pride ourselves on the practice of safe and sanitary conditions before, during and after all treatments.

While all care is taken, every guest has the potential to have a potential adverse reaction, at any time. Whether this is your first appointment or one hundredth appointment. This is a natural bodily action that occurs when your body is no longer able to tolerate a particular chemical or substance.

Possible adverse reactions may present as itchiness, redness or swelling, or a combination of all of these.

Our Team Members are not medical professionals and will not provide you with medical advice

In any instance of a possible adverse reaction, you must seek medical attention immediately and advise us of the possible adverse reaction. We will provide a Material Safety Data Sheet (MSDS) if requested, of the particular ingredients used during the treatment, which can be provided to your medical professional for further investigations.

As potential adverse reactions are not able to be determined without a patch test, you may request a patch test, which must be completed, at least 72 hours prior to your booked treatment.

We do not refund treatments due to potential adverse actions.

It is your responsibility to advise us if you have had a potential reaction to any treatments, prior to your appointment with us. Our Team Members reserve the right to refuse a treatment based on medical history and for your safety.